support
how do i reach you?
email support@lost.pink. include the page name (lost.pink/yourword) and the polar order if you have it. a person will reply. no ticket maze, no phone queue, no sms code nonsense.
how do i sign in?
you made a password when you paid. use you@lost.pink and that password. forgot it? reset it through your recovery email. the password box appears after you enter your lost.pink address.
can i use apple mail or gmail?
yes. connect a mail app has the IMAP and SMTP details for iPhone, Android and desktop. Gmail’s website stopped fetching new third-party inboxes, because apparently that was too useful. use the Gmail app or another mail client.
refunds and cancellations?
polar handles the money. refunds, cancelled yearly plans and failed renewals close the inbox. when your paid time ends, the inbox goes dark, but the name stays yours in case you come back.